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Shipping Information

Last updated The English version is binding. Translations are provided for convenience.

1. Where we ship from and to

All orders are shipped directly from China. We deliver to the European countries that can be selected in the Request Order form: the 27 member states of the European Union, Norway, Switzerland and the United Kingdom.

Because our products contain lithium batteries (see section 4), some destinations can only be served with restrictions or not at all, for example certain islands, overseas territories, remote areas and P.O. boxes. If this applies to your address, we tell you in the quote.

2. Delivery time

The estimated delivery time is usually 10–25 business days from receipt of your payment. The binding estimate for your order is stated in your quote.

The delivery time depends on the destination, the transport route, customs clearance and the carrier's schedule. Large, heavy, high-capacity units may have to travel by sea or rail freight, which takes longer; if so, the quote says so. Peak seasons and public holidays in China or Europe can add a few days.

3. Shipping costs

Shipping costs are calculated individually for each order, based on the destination, the weight and dimensions of the parcels and the battery capacity of the products. They are shown in your quote before you pay. There are no hidden costs: the quote states everything you pay to us and, for DAP deliveries, an estimate of the import charges you pay on delivery (see section 5).

4. Lithium batteries are dangerous goods

Portable power stations and extra batteries contain lithium-ion batteries. In international transport they are classified as dangerous goods of Class 9 (miscellaneous dangerous goods):

  • UN3480: lithium-ion batteries shipped on their own, for example extra (expansion) batteries;
  • UN3481: lithium-ion batteries contained in equipment or packed with equipment, for example a power station.

What this means for you:

  • Only carriers and freight forwarders that are approved for dangerous goods can transport these products. Ordinary postal and parcel services often do not accept them.
  • Parcels carry dangerous goods labels (Class 9 lithium battery marks). This is normal and required by law.
  • For air transport, lithium-ion batteries shipped on their own or packed with equipment must be at a state of charge of 30 % or less under the current air transport rules, and carriers often apply similar limits to batteries inside equipment. Your power station may therefore arrive partly charged. Please charge it fully before first use, following the manufacturer's manual.
  • Very large units may only be shipped by sea, rail or road freight, which can take longer than the usual delivery time.

5. Import VAT, customs duties and delivery terms

5.1 Prices exclude import charges

Prices on lidream.com cover the goods only. Because we ship from outside the EU, every delivery is an import into the destination country. Import VAT is due on all imports into the EU, at the VAT rate of the destination country (for example 19 % in Germany, 20 % in France, 21 % in the Netherlands and Spain, 22 % in Italy). Customs duty may also be due, depending on the tariff classification of the product. Carriers usually charge a clearance fee for handling the import formalities.

5.2 Orders above €150 and IOSS

The EU's Import One-Stop Shop (IOSS) can only be used for consignments with an intrinsic value of up to €150. Most of our products are worth more than €150, so IOSS does not apply: import VAT and any customs duty are charged at customs clearance in the destination country, according to its rules.

Since 1 July 2026, the EU no longer exempts consignments of up to €150 from customs duty (Council Regulation (EU) 2026/382). Until 1 July 2028, a flat customs duty of €3 for each different type of item (counted by tariff sub-heading) applies to such low-value e-commerce consignments, in particular those declared under IOSS; for all other imports, the normal customs duty rates apply. This mainly affects small accessories ordered on their own.

Our IOSS registration: Available on request — contact [email protected]

5.3 DAP or DDP: who pays the import charges

Your quote always states which delivery term applies:

  • DDP (Delivered Duty Paid): we pay import VAT and customs duties; they are included in the quoted total. You pay nothing on delivery.
  • DAP (Delivered At Place): we pay shipping to your address. Import VAT, customs duties and the carrier's clearance fee are paid by you to the carrier or the customs authority, usually before or on delivery. The quote gives an estimate of these charges.

If you import as a business under DAP, you act as the importer and need an EORI number; you may be able to deduct the import VAT under the VAT rules of your country.

Countries outside the EU (for example the United Kingdom, Switzerland and Norway) have their own import VAT and customs rules. If we deliver there, the quote explains the charges.

6. Tracking

When your order has been dispatched, we email you the carrier's name and the tracking number. You can also see the status of your order through the link in your order confirmation email.

7. Checking your delivery

Please check the packaging when the parcel arrives. If it is visibly damaged, note the damage on the carrier's delivery receipt or refuse the delivery, and tell us within 48 hours with photos of the packaging, the shipping label and the product. Do not use or charge a product with a damaged, swollen or leaking battery; keep it away from flammable materials and contact us. More information is in our Returns Policy.

8. Failed deliveries

If a delivery cannot be completed, for example because the address is incomplete or import charges for a DAP delivery are not paid, the carrier may return the shipment to the sender. Please contact us first so we can find a solution together. Additional costs caused by a failed delivery may be charged to you to the extent permitted by law.

9. Old devices and batteries

Power stations, batteries and other electrical devices must not be disposed of with household waste. How to return old devices and batteries free of charge, what the symbols on them mean and how to handle lithium batteries safely is explained on our Battery and WEEE Disposal page.

This English version is the binding version. Translations are provided for convenience.

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